Demonstrate commitment to providing quality service.

Know your products and services.

Listen and learn from consumers.

Be friendly and respectful to customers.

Offer solutions and options for problems, not excuses or arguments.

Do not abandon customers; silence is not an answer.

Keep the promises.

Give the benefit of the doubt to the buyer.

Focus on the consumer, not sales.

Make shopping easy.

Maintain a good attitude towards the consumer.

Understand the needs of customers.

Provide products and services that meet these needs.

Make sure the customer is satisfied